Business Management
Business Management Maturity
Your company's management assessed end to end, across 9 dimensions — with the depth of FNQ's MEG combined with Baldrige, EFQM, and ISO 9004.
The problem it solves
Every successful company reaches a point where it needs to know, honestly, where its management really stands — not in the board's perception, but in the reality of day-to-day processes, people, and results.
This assessment preserves the fundamentals of MEG and incorporates Baldrige, EFQM 2020, and ISO 9004:2018, adding what the classic models left out: a dedicated dimension for technology, innovation, and digital transformation.
What it assesses
What the assessment evaluates
Each dimension is assessed in depth — no critical area is left out.
Leadership & Corporate Governance
Leadership, organizational identity, ethics, governance, and developing the next generation of leaders.
Strategy, Planning & Execution
Strategy formulation, balanced targets (BSC), tracked action plans, and the ability to review.
Customers, Market & Experience
Customer knowledge, relationship (CRM), satisfaction management (NPS), and loyalty strategies.
People, Culture & Development
Competency-based hiring, training, performance, health and safety, climate, culture, and D&I.
Processes, Operations & Quality
Standardization and BPM, indicators and continual improvement, suppliers, and financial controls.
Technology, Innovation & Digital Transformation
Innovation as a portfolio, digital transformation, data and analytics, and AI adoption with governance.
Society, ESG & Sustainability
Proactive legal compliance, environmental impacts, social responsibility, and ESG as a decision criterion.
Knowledge, Information & Intelligence
Secure information systems, knowledge management, and competitive intelligence through benchmarking.
Results & Organizational Performance
Results across four perspectives: customers, people, financial/operational, and society.
The scale
The 5 maturity levels
Each dimension and the organization as a whole are placed at a clear level — color, number, and name.
The company runs on improvisation: processes depend on people, decisions come from intuition, and success comes from individual effort.
The first formal moves appear — some documentation and basic indicators — but inconsistent across areas.
Established management, with documented strategy and standardized processes; the challenge is the gap between paper and practice.
Professional, integrated management: strategy deployed into indicators, data-driven processes, and technology and ESG already strategic.
A benchmark in the sector: adaptive strategy, innovation as a portfolio, integrated ESG, and sustainable results with favorable benchmarking.
Calibrated, not generic
Provenance and calibration
The analysis carries the reasoning of the reference frameworks — that’s what separates a calibrated assessment from generic advice.
Depth
Essential × Pro
- ~30 questions, 7 dimensions, ~25–30 min
- Answered by the CEO or principal leader
- Fundamentals of the essential management dimensions
- 74 questions, 9 dimensions, 60–80 min
- Run with the leadership team, facilitated
- Includes Technology, Innovation & Digital (Pro-exclusive) and full coverage
Want to go deeper? Understand the methodology, dimensions, and levels in detail in the technical guide.
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3 free assessments, no credit card. Level per dimension and executive summary the same day.